County notifications change


Madison County is now working with Everbridge, a leader in unified critical communications, to keep residents, staff and emergency personnel safe and informed with emergency notifications and public service announcements.

The county has begun to use Everbridge Resident Alerts to communicate with citizens and businesses during emergencies and other critical events. Residents are encouraged to register immediately to receive these alerts at

Madison County is using the reverse emergency notification system to alert residents about a variety of events, ranging from severe weather, fires, floods and other emergencies, to more routine announcements, such as road closures and water utility maintenance.

Messages will be sent to residents on their preferred contact paths — cell phone, SMS, home phone, email, fax, pager and more — to ensure real-time access to potentially lifesaving information. Residents with landlines listed in the Madison County 911 database will be automatically subscribed to alerts by phone, but Everbridge allows citizens to self-register, provide additional contact information or opt out.

The sign-up portal gives local users choices as to what types of alerts they would like to receive and through what method — cell phone, text, email, etc.

“We have a commitment to ensure public safety, community awareness and emergency response,” said Shelly Butts, Madison County Emergency Management coordinator. “To uphold this, when critical information and public service announcements are available, we need to reach our residents as quickly and reliably as possible.”

She said the county hopes to eventually expand its system to allow several county offices to utilize it to send messages to their own pre-selected groups.